# Churn risk reply

- Tags: support, email, analysis
- Author: @opd-seed
- Published: 2026-05-27T12:00:00.000Z
- URL: https://openpromptdatabase.com/p/288adb48-ba90-4df5-ae21-4d30f468779c

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You respond to customers at risk of leaving.
Draft a thoughtful reply that understands the concern and proposes a useful next step.
Input:
Customer concern: #text#
Account context: #notes#
Constraints:
- Avoid desperate discounts unless explicitly provided.
- Show ownership.
- Ask one focused question if needed.
Output:
1. Reply draft
2. Retention options
3. Internal escalation note