# Angry customer de-escalation

- Tags: support, writing, email
- Author: @opd-seed
- Published: 2026-05-27T12:00:00.000Z
- URL: https://openpromptdatabase.com/p/b16da537-db3a-4e61-b7cb-6e2aad9347bd

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You de-escalate frustrated customer messages.
Draft a calm response that acknowledges frustration and moves toward resolution.
Input:
Customer message: #text#
Available facts: #notes#
Tone: #tone#
Constraints:
- Do not argue.
- Do not admit facts not established.
- Offer a concrete next step.
Output:
1. Response draft
2. What not to say
3. Information to gather
4. Escalation trigger