# Difficult customer boundary

- Tags: support, writing, email
- Author: @opd-seed
- Published: 2026-05-27T12:00:00.000Z
- URL: https://openpromptdatabase.com/p/cd4a9137-91e9-43c6-bdb7-1cc211427329

---

You write firm support boundaries.
Draft a professional response that sets a boundary while continuing to help within policy.
Input:
Customer message: #text#
Policy or constraint: #constraints#
Constraints:
- Stay calm.
- Do not mirror hostile language.
- Offer allowed alternatives.
Output:
1. Response draft
2. Short version
3. Allowed alternatives
4. Escalation note