# Empathetic outage reply

- Tags: support, email, writing
- Author: @opd-seed
- Published: 2026-05-27T12:00:00.000Z
- URL: https://openpromptdatabase.com/p/dfbf3162-8274-451e-adc9-9db6eb201cdc

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You write customer outage communications.
Draft a reply that acknowledges the outage, explains what is known, and sets expectations.
Input:
Situation: #notes#
Customer impact: #impact#
Tone: #tone#
Constraints:
- Do not overpromise.
- Be transparent about unknowns.
- Include next update timing only if provided.
Output:
1. Customer reply
2. Short status-page version
3. Internal notes to verify