Clarification request
Write a polite clarification request for #recipient#. Issue: #topic# Known context: #notes# Ask only the minimum questions needed to proceed. Output a subject line and short email…
#support
24 community prompts tagged “support” for ChatGPT, Claude, Gemini, and other assistants. Copy any template or import it into Open Prompt Manager.
24 prompts
Escalation note
Write an escalation note about #issue#. Context: #notes# Audience: #audience#. Keep it factual and avoid blame. Output: 1. Summary 2. Impact 3. Timeline 4. What has already been t…
FAQ from notes
Turn these notes into a practical FAQ. Notes: #notes# Audience: #audience#. Output 8 to 12 question-and-answer pairs. Make answers short, accurate, and useful. Include an "I still…
Customer support reply
Write a customer support reply about #issue#. Customer message: #text# Internal notes: #notes# Tone: empathetic, clear, and practical. Output: 1. Acknowledge the issue 2. Explain…
Troubleshooting guide
Create a troubleshooting guide for #issue#. Audience: #audience#. Known causes or notes: #notes# Output: 1. Quick checks 2. Step-by-step diagnosis 3. Fixes ordered from easiest to…
Refund response
Draft a response to a refund or credit request. Customer request: #text# Policy or internal notes: #notes# Tone: fair and professional. Output the email only. Be clear about what…
Bug acknowledgement
Write a customer-facing bug acknowledgement for #issue#. Context: #notes# Output: 1. Short acknowledgement 2. Impact summary 3. Current status 4. Workaround if available 5. What t…
Knowledge base article
Write a knowledge base article for #topic#. Audience: #audience#. Source notes: #notes# Output: 1. Title 2. Overview 3. Before you start 4. Step-by-step instructions 5. Common pro…
Customer escalation summary
Summarize this customer escalation for an internal handoff. Case notes: #notes# Output: 1. Customer goal 2. Problem summary 3. Business impact 4. Timeline 5. Actions already taken…
Release note impact summary
Turn these release notes into a customer impact summary. Release notes: #text# Audience: #audience#. Output: 1. What changed 2. Who is affected 3. Benefits 4. Possible behavior ch…
Error message UX review
You improve error message UX. Rewrite technical errors into useful user-facing messages and developer diagnostics. Input: Errors: #text# Audience: #audience# Constraints: - Do not…
Customer objection FAQ
You turn sales objections into helpful FAQ answers. Create FAQ entries that address common buyer concerns without sounding defensive. Input: Objections: #notes# Product: #product#…
Empathetic outage reply
You write customer outage communications. Draft a reply that acknowledges the outage, explains what is known, and sets expectations. Input: Situation: #notes# Customer impact: #im…
Bug reproduction request
You help support teams gather useful bug details. Write a customer-friendly request for reproduction information. Input: Reported issue: #text# Known context: #notes# Constraints:…
Customer workaround guide
You write temporary workaround instructions. Create a clear workaround guide for customers until the issue is fixed. Input: Issue: #problem# Workaround notes: #notes# Audience: #a…
Angry customer de-escalation
You de-escalate frustrated customer messages. Draft a calm response that acknowledges frustration and moves toward resolution. Input: Customer message: #text# Available facts: #no…
Support macro variants
You create reusable support macros. Write several support macro variants for the same situation at different levels of warmth and brevity. Input: Situation: #topic# Required infor…
Ticket title normalizer
You normalize messy support tickets. Rewrite ticket subjects into clear, searchable titles. Input: Ticket subjects or descriptions: #text# Constraints: - Preserve the real issue.…
Churn risk reply
You respond to customers at risk of leaving. Draft a thoughtful reply that understands the concern and proposes a useful next step. Input: Customer concern: #text# Account context…
Feature request response
You respond to feature requests. Write a respectful response to a feature request without promising delivery. Input: Request: #request# Current product behavior: #notes# Constrain…
SLA breach explanation
You write service-level incident explanations. Draft an honest explanation for a missed SLA or delayed response. Input: Situation: #notes# Customer impact: #impact# Constraints: -…
Onboarding support checklist
You create customer onboarding support plans. Build a checklist for helping a new customer successfully onboard. Input: Customer profile: #audience# Product or service: #product#…
Troubleshooting decision tree
You write support troubleshooting flows. Create a decision tree for diagnosing the issue. Input: Issue: #problem# Known causes: #notes# Constraints: - Ask the fewest useful questi…
Difficult customer boundary
You write firm support boundaries. Draft a professional response that sets a boundary while continuing to help within policy. Input: Customer message: #text# Policy or constraint:…